Vision and Values
Redion（旧 Europ Assistance / Generali Employee Benefits）は、人々が一人ひとりの大切な時間を最大限に活かせるよう支えることを使命としています。本当に必要とされる瞬間に、実践的かつ人に寄り添うかたちで価値を提供します。私たちは、品質とイノベーションを通じて価値を創出し、グローバルに信頼されるケアパートナーであり続けることを目指しています。「Care」は、私たちのすべてのサービスの基盤です。それは、Collaborative、Agile、Reliable、Expertによって支えられています。 You live, we care.
Vision
私たちは、品質とイノベーションを通じて価値を提供し、グローバルに信頼されるリーディング・ケアパートナーであることを目指しています。その実現に向けて、必要とされる瞬間に確実に応え、信頼できるケアと実効性のあるソリューションを提供し続けています。また、社員一人ひとりが自らの仕事に誇りを持ち、企業としてのあり方や価値提供に共感できる組織であることを重視しています。お客様の不安や課題に真摯に耳を傾け、迅速かつ分かりやすいソリューションで応えていきます。グローバルネットワークを活かし、ニーズを先読みしながら変化に柔軟に対応。人々の移動や生活のあらゆる場面において、シームレスで信頼性の高いケアを提供します。
Mission
From distress to relief anytime, anywhere
For over 60 years, Redion, formerly Europ Assistance and Generali Employee Benefits, has been supporting people and protecting lives around the world. Our mission—our DNA—has never changed. It’s a purpose we’re proud of, and one we live every day.
We’re a care business, powered by people. We’re here to make life easier—bringing relief in stressful moments, and comfort, safety, and peace of mind in everyday life.
Values
Caring
私たちのすべての活動の基盤です。
Collaborative
お客様とともに設計し、 最適な形を創り上げます。 共通のロードマップと知見を活かし、既存の製品を当てはめるのではなく、実際の業務に即したソリューションを提供します。
Agile
変化に迅速に対応し、 お客様のペースに寄り添います。 市場環境の変化やニーズの変動にも柔軟に適応し、 スピードと実効性のある 対応を実現します。
Reliable
あらゆるコミットメントに責任を持ち、確実に応えます。 SLAや約束事項、エスカレーション対応に至るまで、一貫して高い信頼性を 維持。お客様のビジネスを支える基盤となります。
Experts
長年にわたる運用実績と高度な保険・アシスタンスの専門性をもとに、複雑な課題に対応します。 デジタル単体では解決が難しい領域においても、実践的なソリューションを提供します。
We adhere to top ethical standards
Our Code of Conduct, inherited from the Generali Group, is our guide to doing the right thing. Our Code sets ethical expectations of everybody working for, or on behalf of, Generali all around the world.
Having a common set of Values and clear ethical expectations in our Code helps us to make choices in a consistent way and enables our workplace to continue to be an environment where frankness, openness and candour can be relied upon. When anyone is faced with an ethical dilemma, our Values and our Code will guide them.
Our managers are expected to be role models for our Code and to make their teams feel comfortable asking questions about whether certain behavior or business proposals are in line with our Values and the principles of our Code. In addition, online and instructor led training programs coupled with a comprehensive communications program ensure that all our employees are fully aware of the importance of our Code and their responsibilities to speak up if they have any concerns.
Everyone is encouraged to voice concerns or ask for clarification on any aspect of our Code. To facilitate this we have both local and Group level reporting channels available for people to report any concerns in all of the countries we operate in (including https://generali.whispli.com/speakup). Confidentiality is guaranteed and we have zero tolerance for any form of retaliation.
Learn more about our process on managing reported concerns here.
Our Group is committed to conducting business ethically, responsibly and sustainably across its entire value chain. We believe that long‑term, sustainable performance is built through strong and trust‑based partnerships.
Our Ethical Code of Conduct for Suppliers sets out the principles that guide our relationships with suppliers worldwide, including business integrity, respect for human rights, fair working conditions, environmental protection and compliance with applicable laws.
By embracing this Code, we invite our suppliers to work with us in a spirit of transparency, trust and continuous improvement, and to contribute together to sustainable value creation aligned with our values and international standards.
As set forth in the 2088 EU regulation , art. 5: “Financial market participants and financial advisers shall include in their remuneration policies information on how those policies are consistent with the integration of sustainability risks, and shall publish that information on their websites”.
- Redion is part of the Generali Group.
- Generali pursues long-term growth, integrating sustainability into the core business and acting as Lifetime Partner to the stakeholders.
- The sustainability commitments are a pillar of Generali business priorities, fully embedded in the Group remuneration policy and incentives system linked to long term sustainable value creation.
- The Group Executives incentives system is based on a meritocratic approach and a multi-year framework, with a combination of annual cash variable remuneration and deferred share based variable remuneration, integrating sustainability/ESG* strategic objectives based on Generali’s 2021 and climate strategy goals, already disclosed to the market:
- at least 20% of top managers annual cash variable remuneration is linked to ESG* goals & KPIs related to specific perspectives: People (eg. Diversity & Inclusion index), Brand & Lifetime Partners (eg. relationship Net Promoter Score) and Sustainability (eg. % green and sustainable investments growth; % green and social products growth, social community development through The Human Safety Net);
- the deferred share based variable remuneration strengthen the link with long term sustainable value creation.
- The Group remuneration policy considers the integration of sustainability risks in the investment decision-making processes, containing also specific references to Group internal regulations governing sustainability risks within investment decisions.
- The continuous improvement of the link between sustainability and remuneration is a primary goal of our Group.
* ESG: Environmental Social Governance
Read more on countries’ sites:
- United States (Redion in United States)
- France (Redion in France)
- Italy (Redion in Italy)
- Spain (Redion in Spain)
What does You Live, We Care mean?
Europ Assistance Group CEO shares the significance behind our moto.
